We ship fast — and we’ll help if anything goes sideways.
Greenhouse Emporium is committed to getting your order out quickly and making the process as smooth as possible from checkout to delivery.
Shipping Information
Free Standard Shipping (Continental U.S.)
We offer free standard shipping in the lower 48 states. Most orders ship within about 5 business days, though some items can take a bit longer depending on the product and supplier availability.
Tracking Updates
As soon as your order leaves the warehouse, we’ll email tracking info (typically within 24 hours) to the email address you used at checkout. If you haven’t received tracking within 6 business days, just reach out and we’ll help: [email protected].
Freight Shipping for Large Items (LTL)
Some larger products ship via truck freight (LTL) (common for brands like Solexx, Riga, and Janssens). These deliveries are curbside only, meaning the carrier delivers to the curb/driveway — they won’t bring it inside, move it into your backyard, or assemble anything.
A quick heads-up on delivery scheduling & fees
We’ll do what we can to make communication easy, but freight delivery does require the customer to coordinate with the carrier. If there are extra carrier charges (missed appointments, redelivery, storage, limited access, address changes after shipment, etc.), those costs are the customer’s responsibility.
Order Confirmation
Right after you place an order, you’ll receive an order confirmation email. This means we received your order in our system and a pre-authorization is placed on your payment method.
Because Stripe requires authorizations to be captured within a limited window (typically up to 7 days), we may capture payment before your order ships, especially for items with longer lead times. If your product has an extended lead time (sometimes weeks or months depending on the item), we’ll keep you updated as we get shipping details from the manufacturer or freight carrier.
Receiving Your Delivery (Please Don’t Skip This)
Inspect before you sign
Before you open anything, take a quick look at the packaging. If you see dents, holes, crushed corners, or torn wrapping, take photos right away.
If it’s freight: mark it as damaged
If there’s visible damage when the truck arrives, please write “DAMAGED” on the delivery paperwork (and add a quick note if you can) before signing. This makes the claim process much smoother.
Do NOT refuse delivery
Even if you see damage, please accept the delivery (and mark it as damaged). Refusing delivery can create delays and additional fees. In most cases, we can get replacement parts sent out quickly once we have photos and the damage is documented.
If the damage looks severe (for example: crushed framing, punctures through the box, broken glass visible, etc.), please take extra photos while the driver is still there and email us as soon as you can at [email protected]. Still accept the delivery and make sure the receipt is marked “DAMAGED.”
Let us know within 5 days
Even if the box looks okay, please inspect your shipment soon after it arrives. We need to be notified of any damage within 5 days of delivery so we can get it handled quickly. Email [email protected] with your order number and photos of the packaging and damaged parts.
How we fix damage (when it happens)
If something arrives damaged, manufacturers typically send replacement parts quickly — and in rare cases, they may send a full replacement shipment. The final resolution method is up to the manufacturer, but we’ll help move things along.
Returns
We totally understand that sometimes something isn’t the right fit. If you have questions before ordering, reach out — we’re happy to help. Also, please keep in mind: local building codes and permit requirements vary, so you’ll want to verify what applies in your area.
Return window
Return requests must be submitted within 30 days of delivery.
What’s required for an approved return
- You’ll need an RMA number before sending anything back
- Item must be unused and in original packaging
- Returns are reviewed/approved before being accepted
- Approved returns have a 25% restocking fee
- Return shipping is the customer’s responsibility
To start a return, email [email protected] with your order number and what you’d like to return.
Made-to-order items
Some products are made to order and can’t be returned once ordered. If that applies, the product page will clearly say:
“THERE ARE NO RETURNS ON THIS PRODUCT ONCE ORDERED.”
Cancel or Modify an Order
If you need to cancel or change an order, email us immediately at [email protected] and we’ll do our best to stop it in time. If the order has already shipped (or is too far in process to stop), you’re responsible for any applicable fees, including shipping, handling, and restocking.
If an order is canceled after shipment, refused at delivery (FedEx/UPS/USPS/freight), or returned after three delivery attempts, a 25% restocking fee and two-way shipping will be deducted from your refund.